Complaints can be submitted to the Board via the website, paper mail or email to complaints@hacr.alabama.gov.
Once received by the Board the complaints are reviewed to determine if we, the Board, have jurisdiction in the matter and a letter will be sent to the complainant via USPS stating whether the complaint has been opened, needs more information, or is not under the jurisdiction of the Board.
Once a complaint has been opened it will be assigned a case number beginning with the year filed followed by a number, i.e., 2020-300. This number should be noted for your records and when contacting the Board for quick identification.
Your complaint will be sent to the contractor in question and a 20-day due process timeline will begin in hopes that some agreement or remedy can be found in this period. During this time no other contractor other than the party mentioned in the complaint should perform any maintenance or work on the unit(s) in question. Once the 20 days, from the date of the opening has expired you can request an inspection of your home or business via email at staff@hacr.alabama.gov or by post to:
State of Alabama Board of Heating, Air Conditioning & Refrigeration Contractors
PO Box 305025
Montgomery, AL 36130-5025
Once in receipt of the request a State of Alabama HACR Compliance Officer will be in contact with you to set up your inspection. They will generate a letter of their findings of code violation to the contractor first, and then to you the consumer upon request. After the findings have been recorded you may elect to allow the contractor to make repairs, which will warrant a re-inspection by the Board, or you may choose to begin the process of either a claim on the contractor’s bond or direct payment from the original contractor. The amount of the claim or direct payment will be determined by the Board based on the violations found using industry estimation standards.
Any questions or clarification of this process please contact Jennifer Hargrove at 334-242-5550 ext. 3 or via email at jennifer.hargrove@hacr.alabama.gov.