Complaints must be submitted to the Board on a consumer complaint form by paper mail or email to complaints@hacr.alabama.gov.
For the Board to review the matter, the complainant must initiate their complaint to this Board within 24 months from the date of completion of an installation, service or repair of an HVAC or commercial refrigeration system. If the matter falls within the jurisdiction of the Board, a letter will be sent to the complainant in the manner in which the complaint was received stating the case number. This number should be noted for your records and when contacting the Board for quick identification.
The contractor will be notified of the compliant and a 20-day due process will begin to remedy the allegations made in the complaint. During this time no other contractor other than the party mentioned in the complaint should perform any maintenance or work on the unit(s) in question. Once the 20 days, from the date of the opening has expired the complainant can request an inspection of the home or business via email at staff@hacr.alabama.gov or by post to:
State of Alabama Board of Heating, Air Conditioning & Refrigeration Contractors
PO Box 305025
Montgomery, AL 36130-5025
Upon opening of the complaint a State of Alabama HACR Compliance Officer will be in contact with the complainant to set up an inspection. Upon inspection, the compliance officer will generate a letter of their findings of code violation to the contractor first, and then to the complainant upon request. If minimum standard violations exist the complainant may elect to allow the contractor to make repairs, which will warrant a re-inspection by the Board, or may choose to begin the process of either a claim on the contractor’s bond or direct payment from the original contractor. The amount of the claim or direct payment will be determined by the Board based on the violations found using industry estimation standards.
Any questions or clarification of this process please contact Jennifer Hargrove at 334-242-5550 ext. 3 or via email at jennifer.hargrove@hacr.alabama.gov.